Return Policy

Refund Policy

At Griffin Oakshield, we stand behind the quality and craftsmanship of our timepieces. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn and unused

  • With original tags and protective packaging

  • Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at Griffinoakshield@gmail.com. Returns must be shipped to the address provided upon return approval. Kindly note: Customers are responsible for return shipping costs, and returns sent without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at Griffinoakshield@gmail.com so we can resolve the issue swiftly.

Non-Returnable Items

We do not accept returns on:

  • Sale items (including those purchased under promotional offers like “Buy 1 Get 1 50% Off”)

  • Gift cards

  • Personalized or custom-made products

If you are unsure whether your item qualifies, feel free to reach out.

Exchanges

The quickest way to get what you want is to return the item and place a new order separately once your return is accepted.

European Union Cooling-Off Period

If your order is being shipped into the European Union, you are entitled to cancel or return it within 14 days, for any reason and without justification. The item must be unworn, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of its approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that bank and credit card processing times may vary.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at Griffinoakshield@gmail.com.